Maib has introduced a specialised customer support service for customers in the small and medium business segment called "Customer Care". The main mission of this service is to promptly address and resolve customer requirements by offering specialised advice, with the possibility of direct contact via the 1314 telephone line.
Practice and analysis of the Customer Care support line show that requests from legal entities often require in-depth expertise, requiring thorough preparation by the bank's specialists, with a detailed knowledge of the product and service portfolio, to respond efficiently and promptly. To address these needs, we have implemented a dedicated 1314 support line exclusively for the small and medium-sized business segment.
Benefits for your business
In short, implementing the "1314" line offers multiple benefits for your business:
- Greater efficiency in resolving first-call requests, eliminating the need for multiple redirections.
- Increasing the quality of responses, providing comprehensive information tailored to your needs. - A reduced waiting time for assistance.
- In addition, even individual customers benefit from reduced waiting times, as requests from business customers are handled on line 1314.
Functionality of service 1314
When contacting the 1314 line, you will be assisted by a "first level" consultant, part of the "Customer Care" service. They are prepared to deal with and answer the most common queries relating to your relationship with the bank.
For complex queries relating to specialised issues such as internet banking or e-commerce, assistance will continue within the 1314 team, with a referral to high-level specialists.
Suppose your interests are related to credit offers. In that case, you will immediately be directed to the team specialised in credit products, who will provide you with the necessary details and guide you in choosing the optimal solution.
Your feedback is valuable
Maib constantly strives to provide the highest service standards and values your feedback.
In the context of your interactions with the 1314 line, you will be invited to take a few moments to evaluate the quality of service provided.
In this way, you will help the bank improve its services and contribute to a more efficient and customer-oriented banking ecosystem.
After all, the business segment and the banking institution form an essential economic partnership.
For any enquiries or questions related to your business, do not hesitate to call 1314.
