Did someone say games, engaging quests, jokes, interactive activities and lots of smiles? Said and done! This happened on Friday, November 18, during the meeting with the youngest maib customers – the children and teenagers who hold a maib junior card.
The friendly discussion was organized at the initiative of a mother, a maib customer, who opened a maib junior card for her child and wondered how she should properly familiarize the child with banking, and maib accepted the challenge to support this process.
Did we make you curious? Want to know what happened next? We give you the answer. A boom of energy from the children followed. Everything was more than beautiful, and the feedback received was positive. The maib juniors enthusiastically talked about their first experience with a bank card, what gifts they would like for the next promotional campaign, but also who are their favorite cashback partners.
Victoria Zanoga, Head of the Customer Experience Department at maib:
“Maib tends to be more than a financial institution and to provide services to customers of different age groups and business areas. We focus on financial education, which is gaining wings in the 21st century, and we have accepted the challenge of providing digital solutions even to teenagers. Today we want to share all the benefits of this card and discover together what your needs are as a customer, but also our opportunities for improvement as a partner bank. To our delight, children came to the meeting well-prepared and easily answered all the questions about the features of the maib junior card, which proves that this is the right product for young customers and encourages us to invest in our friendship with children”.
Mihaela Atamanenco, maib junior Brand Manager, Marketing Department:
“It is important for us to understand the primary needs of maib customers, which will help us establish a lasting bank-customer connection and meet expectations. We have over 7,000 customers aged 7-17, inspiring us to create tomorrow's banking today”.
The fun doesn't end there, and meetings with maib juniors will take place more frequent.
Be in trend with maib junior!