Electronic statements

First, check that all information has been entered correctly. If you still cannot proceed, please visit a bank branch to verify the accuracy of your identification data registered in the information system.

There could be several reasons. Please follow these steps:

1. Try the registration again later. SMS messages sent by the bank might be temporarily stored by your mobile operator;
2. Delete some old SMS messages from your phone. A large number of messages can prevent new ones from being received.
3. Update your personal data at a branch, especially your phone number. Your number might be incorrect or invalid in the bank database.

The password is created by the client during registration and must include uppercase and lowercase letters, numbers, and symbols.

The company’s or individual’s email address serves as the login for accessing the Electronic Statements service and acts as an identification/verification/validation element for the maib client in the bank information system.

1 email = 1 company

Please follow these steps:

1. Check the email at the “Confirm Data” stage. If it does not match the information displayed on the screen, please visit a bank branch to update your data in the information system;
2. Verify your login password. If you entered it incorrectly, click the “Forgot Password?” field to reset it;
3. Try logging in again later. Some time may be needed for your profile to be fully activated.

1. In the system interface, go to the “Subscriptions” submenu and select the accounts for which you want to receive statements by email
2. Choose the frequency of email delivery (e.g., daily, monthly)
3. Click the “Subscribe” button. Starting the next day, the bank will send the electronically signed account statements by email (as confirmed for the Electronic Statements service).

According to Article 13, paragraph (1) of Law No. 91 of May 29, 2014, on electronic signatures and electronic documents: "An electronic signature represents data in electronic format, attached to or logically associated with other data in electronic format, used by the signer as a method of authentication. An electronic document signed with a qualified advanced electronic signature is equivalent, in its legal effects, to a paper document signed with a handwritten signature".

Only PDF files are electronically signed.

Use your system login password, which only you know. 

1. Go to the Electronic Statements service on the bank website www.maib.md, select the M@IB Online module, and follow the login procedure;
2. Access the “Subscriptions” submenu in the system menu;
3. Click the X button next to the account for which you want to unsubscribe from the service.

To unblock access to the Electronic Statements service, contact the Contact Center at 1313.

You need to take the following steps:

1. Visit a bank branch;
2. Complete and sign the Declaration, confirming that your email address is invalid or stating another reason for its non-use;
3. Confirm a new email dedicated to the Electronic Statements service;
4. Repeat the registration procedure in the system.

The bank does not charge any fees for using the Electronic Statements service. The service is free, including when account statements are sent by email.