Virtual Assistant Max – Smart Support for Business Customers

Dear customer,

We are pleased to introduce Max, your virtual assistant – a communication channel developed by the maib team, integrated with artificial intelligence and designed to provide coherent and logical answers based on your questions or requests.

Business clients can now easily access any information about maib products, services, and general bank-related topics.

Why is it more efficient to use the virtual assistant (Max)?

• You get instant answers;
• The information you receive is well-structured and detailed;
• You get the answers you need in just a few seconds, without calling 1314 or visiting a branch;
• Any information about maib can now be found quickly by simply asking Max;
• Max is available 24/7.

Where can you access the virtual assistant in the business chat?

Max is available through several communication channels:

The business chat on the maib website (maib.md) – by clicking the icon in the bottom-right corner;

Messaging apps:

Viber, Telegram și Facebook just search for "maib support" in Viber and Telegram, or start a new conversation via Messenger on the maib and maib business Facebook pages.

Need personal information?

If you need details that include personal or account-specific data (such as balances or transactions), please use the “I want to speak with a consultant via chat” option. A consultant is available Monday to Friday, from 08:00 to 20:00, and on Saturday, from 09:00 to 17:00.

How to use the chat?

1. Click the icon in the bottom-right corner of the maib.md website or open the business chat in Viber, Telegram, or Facebook;
2. Choose your preferred language;
3. Select “Legal entity” as your profile type;
4. Type your question.

Important: To receive accurate and relevant answers from Max, please phrase your questions clearly and precisely, and avoid clicking buttons rapidly or repeatedly.

This helps Max understand your message correctly and respond with precision.

We are working every day to integrate artificial intelligence in the most useful and efficient way possible for you. This technology is part of maib’s strategy to digitalize and optimize processes, with a clear goal: to help you save time and focus on what really matters – growing your business.

Thank you for choosing maib