Maib publishes 2025 Annual Report: investing in Moldova’s future

Maib published its 2025 Annual Report today, presenting a year of product innovation, responsible growth across all business segments, record financial results - all during leadership transition.

Supporting the economy and national institutions

Maib continues to play its role in supporting Moldova’s economy as the leading lender to Moldovan businesses and individuals. In 2025 the Bank disbursed 44.0% of all new business loans in Moldova enabling enterprises across all industries to invest and maintain their businesses. Maib is the largest lender to SMEs with 36.0% market share. Maib also cemented its position as the main mortgage lender in the country: market share of mortgage loans reached 34.8%, increasing by 2.7 percentage points year-on-year, while the mortgage portfolio reached MDL 9.2 billion, up 47% on prior year.  The green loan portfolio reached MDL 1.3 billion, increasing by 37% year-on-year, including the financing of Moldova’s largest photovoltaic park with a capacity of 50 MW. In parallel, maib reduced its own operational carbon footprint by 22% in 2025, with its headquarters operating fully on renewable electricity since April.

In 2025 the Bank supported institutions of national significance. During the year, maib co-founded the Moldova International Exchange and raised MDL 1.2 billion through its third corporate bond programme, contributing to the development of local capital markets. At the same time, it remained actively involved in national initiatives, supporting organisations such as the National Theater Mihai Eminescu, Moldova Football Federation, the Chișinău Marathon and grassroots education programmes.

A leading banking brand with a digital backbone

Maib has built a recognized national brand and a leading financial platform with high level of customer engagement. Maib’s Net Promoter Score, a measure of customer loyalty, trust and recognition, reached 61 in 2025, up 8 points year-on-year.  The Bank’s client base reached 1.2 million customers across Retail, SME and Corporate. Its maibank application had 938k digital users at the end of 2025, up from 769k in 2024. In 2025 over 40% of monthly active users also used the app daily, up from 37.5%, indicating a high level of customer engagement.

Product innovation and digital capabilities

In 2025, maib continued to expand its product offering and digital services:

• Launch of SEPA payments, enabling more efficient euro transfers
• Expansion of online lending solutions, supporting fully digital credit journeys
• Continued rollout of Buy Now Pay Later (BNPL) loans
• Onboarding with international number for users living abroad
• Full suite of insurance offerings now available digitally in maibank.

Maib took a major step by introducing Artificial Intelligence (AI) into its core business, deploying 5 AI use cases into various areas of operations, such as customer experience, risk management and operational efficiency. For example, AI powered Next Best Product feature showed a 50% increase in relevance.

Lending and financial results

Maib’s diversified product offering across all customer segments continues to translate into strong financial performance. The gross loan portfolio increased by 27.4% year-on-year, with the bank maintaining a 37.9% market share in total loans across the banking system.

Disciplined growth and operational efficiency supported profitability, with return on equity reaching 22.8% (from 18.0% in 2024) and the cost-to-income ratio improving to 46.8% (from 50.5%). Net profit increased 41.2% year on year.

Institutional setup underpinned by conservative risk culture and strong governance

Despite a significant increase in lending activity, maib continued to improve its risk profile in 2025, reflecting a proactive and disciplined approach to risk management. Enhanced use of data, the expansion of pre-approved credit limits and ongoing improvements in underwriting standards contributed to stronger portfolio quality and more effective decision-making.

As a result, the non-performing loan (NPL) ratio declined to 0.8%, from 1.7% in the previous year, while capital and liquidity positions remained robust, with a capital adequacy ratio of 20.1% and a liquidity coverage ratio of 378% (from 274% YoY).

The bank’s governance framework was further strengthened during the year, with the National Bank of Moldova approving the appointment of two new members to the Supervisory Board, Madeline-Dalila Alexander and Andreea-Marina Pipernea, as well as Alexandru Sonic as Vice President of the Management Board.

Building a sustainable organisation with engaged and high-performing teams

Maib continued to invest in its people and organisational capabilities, recognising that strong teams are central to long-term performance. Employee engagement increased to 90%, reflecting a positive organisational culture and high levels of alignment across the bank.

At the same time, the bank strengthened its focus on professional development, with average training hours rising to 34 hours per employee, up from 28 in the previous year. These efforts contributed to improved retention, with voluntary staff turnover declining to 9.4%, a reduction of 3.7 percentage points year-on-year.

Leadership transition: CEO succession announced

Giorgi Shagidze’s transformation of five-year leadership within maib ended on 31 December 2025. Over this period, total assets more than doubled, net profit tripled, return on equity increased from 13% to 22.8%, and the number of digital users grew from 170 thousand to 938 thousand. In October 2025, following an extensive selection process, the Supervisory Board designated Macar Stoianov as CEO successor, subject to regulatory approval, ensuring the continuity of leadership at the Bank. Having joined maib in 2022, he has played a central role in shaping the bank’s financial strategy and currently serves as Vice President in charge of Finance.

Vytautas Plunksnis, Chairman of the Supervisory Board, commented:

“Our 2025 performance reflects the strength of maib’s business model — diversified growth, strong customer engagement and disciplined risk management. We continue to scale our digital platform, expand our product offering and deepen our role as a key financial partner for Moldova’s economy, while maintaining a clear focus on long-term value creation. I would also like to thank Giorgi Shagidze for his leadership over the past five years, during which maib underwent a significant transformation and strengthened its market position. At the same time, we ensure continuity with Macar Stoianov, who has been with maib since 2022 and has played a central role in shaping the bank’s financial strategy, now being appointed as CEO successor, subject to regulatory approval.”

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English and Romanian versions

2025 Annual Report - Click to access

About maib

Maib is the largest bank in Moldova, with a share of 36.4% of deposits and 37.9% of loans of the entire banking system as of FY2025. Maib is a disciplined lender with an NPL ratio of 0.8% (IFRS) and is well-capitalised with a CAR of 20.1% as of FY2025. The Bank is of systemic importance to the country, serving nearly half of the population and is one of the largest private employers in Moldova, with a workforce of over 2,500 people. Since 2018, maib's largest shareholder has been a consortium that includes the European Bank for Reconstruction and Development (EBRD), Invalda INVL, a leading asset management group in the Baltic States, and Horizon Capital, a private investment fund focused on emerging markets.