How ami, maib’s AI assistant, helps maib business clients

Why banking support no longer depends on phone calls and business hours

In the daily activity of an entrepreneur or accountant, banking questions come up all the time. Some are about a fee. Others are about a step in the maib business platform. Sometimes, all you need is a quick clarification about a product. Nothing complicated — but enough to take up time.

Today, such situations can be handled much more easily, directly in chat, without phone calls and without trips to the bank.

Trust AI — it is designed to help you

For more and more clients, interacting with a virtual assistant is becoming a natural solution. Why? Because it provides quick, clear, and accessible answers exactly when you need them.

Ami, the AI virtual assistant for maib customers, is designed to simplify access to banking information and guide you through common situations related to using the platform.

A virtual assistant, banking support wherever you are

A company’s workday does not end at 6:00 PM. Payments, checks, and questions come up between meetings, while traveling, or even at the airport. In moments like these, ami becomes a digital support tool designed for exactly this type of work rhythm.

Through a simple chat conversation, you can receive:

• answers to general questions about maib products and services for companies; 
• step-by-step guidance for using maib business; 
• quick clarifications, without wasting time. 

How does it work?

All you need is an internet connection.

• open a conversation with ami on Viber, Telegram, Messenger, or directly on maib.md; 
• ask your question exactly as you would phrase it in a phone call; 
• quickly receive a clear answer or the steps needed to resolve your situation. 

For example, you can ask:

• how the first login to maib business works; 
• how to open or manage an account; 
• what you need to know about payments, cards, loans, or statements. 

All this information can be obtained directly in chat, in just a few moments.

Why is it useful for entrepreneurs and accountants?

• save time — no calls and no waiting
• get fast access to information, wherever you are
• receive clear, step-by-step guidance
• benefit from constant support, including outside business hours

For professionals who work with banking products every day, this type of support means more control, fewer interruptions, and a simpler way to find the right information.

In an increasingly dynamic business environment, digital solutions are no longer just an advantage — they are an essential tool. And when supported by AI, they can make the banking experience faster, simpler, and more accessible.

Support chat with ami is changing the way you get banking information: quickly, directly, and exactly when you need it.

Open a conversation with ami and discover how easy it can be to get useful answers, with confidence in an AI virtual assistant created for your business.