Maib is consolidating its presence in the territory through the Telenești branch, renovated and modernized according to the new brand identity. The arrangement concept of the branch is an innovative model based on transparency, convenience and customer-centricity. The bank is pursuing the development of a friendlier dialogue with each customer, and the new concept offers a high-standard banking experience through infrastructure, ambience and professional assistance.
Aliona Stratan, maib First Deputy Chairwoman of the Management Board:
”We are happy to reopen our branch here, in Telenesti, in a modernized and more convenient space. We want to be closer to all our customers, to be able to offer them quality support and services in modern conditions. The innovative concept of the branch provides the opportunity to serve customers qualitatively, quickly and with more convenience. We strive to make interacting with maib services as simple and easy as possible. This new approach is not just a matter of design, it is the result of a detailed study of our customer's comfort needs."
The modernized branch offers:
- the area of fast banking operations, available to customers outside the bank’s working hours, equipped with ATMs and self-service terminals;
- the transactional area, which allows several operations to be carried out at a single counter;
- the consulting area, suitable for discussing more complex topics.
Ecaterina, maib customer:
“I decided a long time ago that maib is my bank. I value my time very much, but only in this bank there are never queues, and at any moment I can do everything I need very quickly. Everyone here is very polite, always explains clearly, and it’s lovely to come here – nice and comfortable.”
Elvira Nicolaev, Director of the maib Telenesti Branch:
"I have been working in this bank for more than twenty years. Maib is my second home, and we spend more time here than at home. We have employees who have been with us since the opening, working for more than 30 years. The modernization of the branch is beyond our expectations: everything is more comfortable, adapted to the needs of the team and customers, easily accessible and friendly. We experienced a transition against the clock and a pleasant adjustment to the new standards, where the customer is a priority, and the employee has excellent working conditions".
The maib Telenești branch is available to private customers, as well as small and medium enterprises (Business Banking) from Monday to Friday, between 09:00 and 17:00.
For more details and information about the new maib brand identity, visit the link.