Alto customers were invited to a brunch to discuss about various aspects of their personal experience with maib services and products, share impressions and identify experiences that can be improved.
The discussions were organized in two panels, focusing on customer experiences while travel with alto, particularly on travel insurance packages, including visiting lounge areas at airports and the relationship with the dedicated concierge. Customers also shared their experiences of communicating with the alto personal manager, alto areas in branches and privacy created for maximum comfort and confidentiality.
In the 90 minutes, the discussions turned into a learning and sharing session of experiences and practices, the customers finding valuable experiences and maib making notes on how to develop banking products so that they meet the highest expectations as well.
Aliona Stratan, First Deputy Chairwoman of the Management Board maib:
"Customer satisfaction is the core of our business. Maib team is dedicated to continuously improve the customer experience, and when it comes to the alto customer portfolio, our commitment is endless. I am incredibly grateful for the opinions shared and for the time dedicated by each customer. These are the most valuable gifts for us. We will continue to have an agenda focused on creating experiences that make customers happier, simplifying operations, inspired by innovation and creative thinking.”
Each customer can participate in the meetings organized by maib team to discuss various banking experiences. To express their intention, customers are asked to send a message to experienta.ta@maib.md or notify their manager of the intention in the case of alto customers.
We mention that customer brunches are held periodically, part of the brand’s new philosophy of being more customer-centric.
We create. We simplify. We inspire.
